No money back!

"I can't speak English!"
"Me donno English"
"Me no speak English"

For some reason, people think they could get away with it. I just don't understand why are they living in this country if they can't speak English! How do you order food at restaurants? Buy things from the supermarket? Ask for help with certain things in a shop? And most importantly, when you want to do an exchange for things you bought?! English is an International language! For goodness sake, learn it!

It gives us a really hard time explaining that our company does not do refunds because it is our company policy and so we will give you a gift card that is valid for 18 months and you can use it at any Sports World branch. And all I get is...
'Money back! Money back!'
'I'm sorry, we don't do refunds so I could only put it in a gift card'
'Me dunno English. Money back, money back'
'No! No money back!'
'Why?'
HELLO! You can't understand freaking English!!! How do you expect me to explain to you all of the above?! Sheeeeeesh!

However, I think I am getting used to serving those kind of customers now. It is either I could unconsciously make them understand what I say or I am just scary enough to make them accept it. LOL! Today a lady that doesn't speak English came in to return a pair of shoes which couldn't be returned as it was a clearance item. My colleague was serving her and she was soooo pissed (I could see it from her face) but she didn't show it. She just kept saying, "I am so confused right now. I don't know what she's saying! I am seriously going to walk away right now! I can't serve her anymore!". LOL! She kept saying it to my supervisor too!

So I volunteered to serve that English-illiterate lady. Bahah! I did it. I just had to raise my voice a little and kept talking/explaining till she doesn't have a chance to talk! LOL! It was a nice feeling =p Some people just need smacking in the face (with words of course)! Oh! I got an idea! I'll prepare a script translated to different languages and bring it to work! LOL!

*PS: Dip your hands in flavoured syrup, go out without gloves for 5minutes and you'll get a Popsicle! Yes, it is THAT cold! Roar!